At mr group, our members' well-being matters more than any profit. We believe gaming should remain entertainment — not a burden. This page provides guidance, self-control tools, and support resources to ensure your gaming experience stays positive and in control.
"We are committed to providing a safe, fair and responsible gaming environment. Every tool we offer is proof that at mr group, our members always come first."
For most people, playing on an online platform is an enjoyable form of entertainment — a way to unwind after a long day or simply try their luck with a comfortable amount. And most of the time, it stays that way. But mr group understands that a small number of players may struggle to control their gaming habits, and we do not want to turn a blind eye to this.
That is why mr group has built a responsible gaming system that goes beyond compliance requirements — one genuinely designed to help players manage their own experience. From daily deposit limits to full self-exclusion options, every tool here is available for you to use whenever you need it.
Our principle is simple: gambling should never interfere with your daily life, your relationships with family, or your financial stability. If it begins to feel like an obligation or a source of stress, that is a signal worth paying attention to — and we are here to help.
Answer the following questions honestly. This is not a formal test, but it can help you identify patterns that may need attention.
1. Have you ever played longer or spent more than you originally planned?
2. Have you ever tried to win back money you lost by continuing to play ("chasing losses")?
3. Has your gaming activity ever affected your personal relationships, work, or daily responsibilities?
4. Have you ever lied to family or friends about how much time or money you spent on gaming?
5. Have you ever used money meant for essential needs — such as rent, bills, or food — to play?
6. Do you feel restless, irritable, or stressed when you are unable to play?
Problem gambling often develops slowly and goes unnoticed. Here are the warning signs you or someone you care about should watch out for:
Constantly thinking about the next gaming session, planning ways to get more money to play, or repeatedly replaying past sessions.
Needing to wager increasingly larger amounts to feel the same level of excitement — a sign of growing tolerance, similar to addiction.
Have tried to cut back or stop gambling but were unable to do so despite a genuine intention to quit.
Borrowing money from family or friends, or using a credit card solely to fund continued play.
Neglecting work, family, or financial obligations due to excessive time and money spent on gambling.
Using gambling as an escape from problems, stress, grief, or feelings of helplessness in daily life.
If you recognise any of the signs above in yourself, here are steps you can take right away:
The hardest and most important first step. Acknowledging that there is a problem is not a sign of weakness — it is a sign of strength and self-awareness.
Log in to your account and set a deposit limit, loss limit, or activate a self-exclusion break immediately. These tools are available 24/7 and take effect instantly.
Our trained support team can help you activate self-exclusion or close your account without any burdensome questions.
Talk to a family member, trusted friend, or professional counsellor. Many people have successfully overcome this with the right support.
Recovery is a process. Set small goals, celebrate milestones, and don't give up if there are setbacks — keep going.
All these tools are accessible directly from your mr group account settings — no need to contact anyone, no complicated process. Control is in your hands.
Set a daily, weekly, or monthly deposit limit that suits your budget. Once set, the system automatically blocks any deposit exceeding the permitted amount. Limits can be reduced immediately, but increases require a 7-day waiting period for added protection.
Set a maximum loss amount you are comfortable with for a daily, weekly, or monthly period. Once this limit is reached, your account is automatically blocked from any further betting until the period resets. This protects you from impulsive decisions during emotionally unstable moments.
Need a temporary break from the platform? Activate a self-break for 24 hours, 48 hours, one week, one month, or up to 6 months. During the break period, login to your account is not permitted. Your funds are safe and accessible once the break period ends.
For more serious cases, long-term self-exclusion can be requested for a period of 6 months, one year, or permanently. During this period, the account is fully locked and there is no way to unlock it before the period ends. Available funds may be withdrawn in accordance with the established procedure.
Set a daily session time limit for your play. mr group will send a reminder when the time limit is approaching, and the session will be automatically ended when the limit is exceeded. This feature helps you maintain a healthy balance between entertainment and daily life.
View your full history of deposits, withdrawals, game activity, and time spent on the platform directly from your account dashboard. Full transparency over your activity helps you make a more accurate assessment of your playing habits.
Mr group sends periodic reminders during extended gaming sessions, alerting you to the time elapsed and your current account balance. These reminders are designed to help you stay aware and make more balanced decisions about your play.
Responsible gaming is more than just a policy at mr group — it is an active commitment we uphold every day.
Mr group enforces strict age verification during the registration and KYC process. Our platform is for individuals aged 18 and above only. Any account suspected of belonging to an underage individual will be suspended and investigated immediately.
Our system automatically monitors gaming patterns that may indicate signs of problem gambling. When a concerning pattern is detected, our team will proactively reach out to offer support — not to pass judgment.
Mr group support staff undergo specialised responsible gaming training. They are trained to identify, approach, and assist members who may need support in a sensitive and non-judgmental manner.
Mr group does not send promotional offers to members who are on a self-exclusion or self-break period, or to members who have opted out of marketing communications. We fully respect your decision.
All mr group bonuses come with clear and reasonable wagering requirements. We do not offer bonuses that indirectly encourage players to gamble beyond their means. Transparency is our priority.
All mr group responsible gaming practices comply with applicable regulatory guidelines. We continuously update our policies and procedures in line with the latest industry developments and applicable laws.
Mr group offers a premium gaming experience designed to be fun and safe. Register today and begin your entertainment journey with a full suite of self-control tools from day one.